Online orders are processed Monday through Friday, 1-2 business days of order placement, unless indicated in the product description. Orders placed between 1pm EST Friday thru midnight EST Sunday will be processed the following Monday. On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to expedite the order. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.

Payment

We accept American Express, Visa, MasterCard and PayPal. Sales tax will be charged when applicable. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.

Sales Tax

Sales tax will be charged when applicable.

Promo Codes

We all love a deal, but there are a few little rules:

• Only one code may be used per order.
• Certain items (including all sale items) are excluded from special offers.
• Codes may not be applied after an order is processed.

How to Place an Order

Placing an order with is easy. Simply follow these steps:

• Add an item to your shopping bag by clicking "add item" on the item's product detail page.
• When you have finished shopping, click the "cart" button at the top of the page.
• You will be shown your basket for review.
• Click "proceed to check out."
• On the login page new customers should click the "create account."
• Repeat customers should enter their email address in the "login" box and their password in the "password" box. Press "login".
• Complete the next 3 steps by entering all required information.
• On step 4, you will be presented with all your order information.
• Click the "confirm" button to submit the order.
• You will know that your order has gone through when you receive the "thank you" page with your order number.
• Please be advised that once an order is confirmed, you cannot make changes to the order online.

Shipping

Every attempt will be made to process and ship your order the day it's received. We will email you when the order is shipped. We are unable to ship to APO/FPO or PO Box addresses. Your order may be shipped through UPS, USPS or FedEx.

US Shipping Rates

All US orders are shipped via USPS and should be received within 5-7 business days after processing. Delivery time does not include Saturdays, Sundays or holidays. Saturday delivery is only available if prearranged with Customer Service.

• Standard Shipping (3-5 Business Days) - $9.00 for orders under $150.00
• Priority Shipping (2-3 Business Days) - rate is calculated based on location and pricing directly from USPS.
• Free Standard Shipping on all US orders over $150.00

International Shipping

For orders shipped outside the United States, the billing and shipping address must be the same. Shipping will be provided via your choice of UPS or Global Express Mail through the United States Postal Service. Please use a valid street address, as we cannot ship to PO or APO boxes. International orders are not guaranteed to ship the next business day because additional verification is often necessary. Please allow up to 20 business days for delivery. Any delays at customs once the parcel has reached the destination country are not under our control. Please note, order modifications cannot be made after the order has been placed.

International shipping fees range from $20 - $135 USD, depending on the country you live in, the shipping service you select, and the weight of your package. If you exchange an item, you will be responsible for shipping charges that apply to the reshipment of the item.

Customs Duties and Other Fees

Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.

Returns

If you are not satisfied with your online purchase, please follow our guidelines for returns:

Please confirm your items are eligible for return (Final sale merchandise is not eligible for return or exchange).

• All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored.
• The merchandise must be in its original condition and unworn.
• We do not refund shipping charges.
• We do not accept returns/exchanges on custom-made or special order items, undergarments, or sale merchandise. These types of sales are final.
• We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.

Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.

How to Return Merchandise

Lila Ryan Returns

1137 Taft Street

Rockville, Maryland 20850

TIPS ON SENDING YOUR RETURN PACKAGE:

• Send via UPS or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
• No COD (Cash/Check on Delivery) packages will be accepted.
• Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.

Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued. If you have an inquiry, please e-mail us at customerservice@lilaryansupport.com.

INTERNATIONAL RETURNS

The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.

Tips on sending your return package:

• Send via UPS or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
• No COD (Cash/Check on Delivery) packages will be accepted.
• Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.

Your return will be processed within 3-5 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued.

Damaged/Incorrect Items

If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.

Exchanges

If you would like to exchange an item for another color or size, please note the exchange on the return form. We will ship the exchange to you at our expense (does not apply to international orders).

International Returns

The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.

Contact Us

Need advice on fit, or have questions about your order? We are happy to assist you! We will get back to you as quickly as possible. 

EMAIL

customerservice@lilaryansupport.com